EverBank considers strong platforms and API-first integrations when selecting third-party vendors to modernize operations.  

“If we build good platforms that are API-first, we can plug in the best of the best [into the bank],” Lindsay Lawrence, executive vice president and chief operating officer, told Bank Automation News.

But it’s not just about ease of integration. When selecting a vendor, the Jacksonville, Fla.-based bank also considers its long-term strategy and whether a vendor is in line with the company’s objectives, she said. The road map must be clear so all partners “know where our true north is,” she said. 

The nearly $40 billion EverBank, formerly TIAA, rebranded in August 2023 after completing the sale of its subsidiary TIAA Bank. Since then, it has worked toward modernization and digitization through its fintech strategy, Lawrence said, and has selected the following vendors: 

Actimize: By the fourth quarter, the bank will launch Actimize fraud prevention software on its platform.

Digital One: The bank will launch FIS’ Digital One consumer platform later this summer to tap into the tech provider’s online banking system and its online and branch account opening platforms.  

Finzly: In May, the bank selected payment processing system Finzly to modernize its payment operations. 

Genesys: The bank selected Genesys to update the call center.  

LaserPro: The bank is working with Finastra’s LaserPro for its loan document management system. 

LendingLink: On the lending side, the bank selected LendingLink as its loan origination system. 

LexisNexis: The bank is boosting its fraud protection and making informed risk decisions with LexisNexis. 

“Those are some cool technologies that we’ve already put in place, or are just about to put in place,” Lawrence said.  

Early-bird registration is now available for the inaugural Bank Automation Summit Europe in Frankfurt, Germany, on Oct. 7-8! Discover the latest advancements in AI and automation in banking. Register here and apply to speak here.