BNY is scaling AI across operations, focusing on integrating the tech into end-to-end processes to gain efficiency.
The $30 billion bank has invested more than $4 billion in technology over the past three years, with AI emerging as a pillar of its transformation, Chief Executive Robin Vince said during the bank’s first-quarter earnings call today.
The New York-based bank is focused on embedding AI into core workflows rather than experimenting at the margins, Vince said.
AI allows the bank to drive software development, client servicing and risk management, positioning AI as a long-term driver of operating leverage, he added.
The bank’s earnings presentation outlined its AI projects:
- Deployed 140 AI-powered digital workers;
- Four times the number of AI solutions in production year over year at 220;
- Half of employees use AI tools daily; and
- Spent 171,000 hours on AI learning in 2025.
The digital workers, or AI agents, augment human employees by automating repetitive tasks and enabling faster processing of complex workflows such as risk management and compliance, according to the bank.
“We are driving productivity improvements and creating capacity across the organization,” Vince said.
Q1 BY THE NUMBERS:
- Software and equipment expense of $556 million, up 8% YoY;
- Revenue of $5.4 billion, up 13% YoY;
- Pre-tax operating margin of 37%, up from 32% in Q1 2025; and
- Headcount of 47,200, down 7% YoY.
As the bank continues to deploy AI, it is also developing deeper relationships with other FIs, providing its financial and AI infrastructure enabling those institutions to grow operations, Vince said.
Noteworthy Q1 transactions involving BNY include:
- Alliance Global Insurance selected BNY for financial infrastructure and AI services;
- PayPal selected BNY to provide institutional-grade digital asset custody; and
- U.S. Treasury selected BNY as one of the financial agents for Trump Accounts [investing accounts for new born babies where the U.S. govt. puts $1000 as seed capital].
FUTURE LOOK: BNY expects AI adoption to accelerate, with expansion of use cases and deeper integration into client-facing services, Vince said.
“We see AI as a key enabler of our long-term strategy,” Vince said, adding that the bank will continue to invest in talent, infrastructure and governance to support responsible AI growth.
The bank is positioning AI not just as a cost-saving tool, but as a foundational capability for growth and innovation, Vince said.
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