Lloyds Banking Group has appointed Sameer Gupta as its new chief data and AI officer, underscoring the bank’s push to embed AI across its operations and customer offerings.

Gupta will lead the bank’s data and AI strategy, including scaling generative and agentic AI capabilities across the organization, according to a release today. The appointment comes as Lloyds deepens its focus on using AI to drive productivity, enhance customer experiences and unlock  revenue opportunities.

The bank has been expanding its AI footprint, positioning the technology as a pillar of its transformation. Lloyds has already rolled out dozens of AI use cases across customer service, operations and engineering, with plans to accelerate deployment further in 2026.

The leadership change reflects the growing importance of data and AI governance as banks move from experimentation to production at scale. Lloyds has emphasized a responsible AI approach, supported by centralized platforms and enterprisewide training, according to the release.

Gupta’s appointment also aligns with Lloyds’ ambition to generate significant financial value from AI, with the bank expecting more than £100 million ($129 million) in incremental benefits from next-generation AI initiatives in 2026.

Editor’s note: All figures have been converted to USD.

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