Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025

Bank of America has been deploying AI tech for years and is seeing quantifiable returns, giving the organization a boost in efficiency and client experience. The $2.4 trillion bank deployed its AI-driven CashPro Forecasting tool, which helps businesses predict cash flow while keeping in mind macroeconomic factors including tariffs and supply chain constraints, in 2022, CashPro Product Executive Jennifer Sanctis , told FinAi News . “It is built within the CashPro platform, making it convenient for clients to access,” she said. “The tool pulls in bank account information, including balances, but also the transaction level detail, and allows users to conduct analyses based on different scenarios and drivers.” [caption id="attachment_57380518" align="alignright" width="300"] (Courtesy/FinAI News)[/caption] With a click, users can get a forecast or customize input by changing factors including currency exchange or tariffs in its supply chain, she said. The bank saw use spike on two significant dates: April 15 when the administration of Donald Trump announced tariffs, and June 18, when the U.S. Federal Reserve announced an interest rate change, Sanctis said. She added that the tool, which was developed internally, provided strategic assistance to the bank's 3,000 commercial clients during peak times of uncertainty. The bank declined to comment the cost to develop the tool. Without the tool, the process might have taken many hours or even days, with values having to be inserted into a spread sheet. With the CashPro Forecasting tool, it could be done in minutes, she said. “We talked to our clients and found that they collectively saved over 250,000 hours [in 2025] alone,” Sanctis said. Other AI CashPro tools CashPro Forecasting is just one AI-driven tool in the bank’s tool kit, Sanctis said, adding that it has deployed several tools over the years to simplify manual processes. Other AI-driven CashPro or data intelligence tools include: CashPro Search, which allows businesses to search for information pertaining to their accounts; CashPro Insights, which provides businesses with data-driven insights about their financial history; and CashPro Chat , which serves as a chatbot to clients. All tools run on AI or machine learning, and the bank is evaluating how to embed gen AI into these offerings, Sanctis said. “AI has done a tremendous job for us with a lot of these CashPro tools as we aim to solve client problems,” she said. “When we innovate, we start with the question, ‘What are we trying to solve for our clients?’ Then we find the right technology that can solve that question or client need. That applies to AI too, and so it varies whether we apply machine learning or advanced algorithms." Register here by Jan. 16 for early bird pricing for the inaugural FinAi Banking Summit, taking place March 2-3 in Denver. View the full event agenda <a id="menurn5f" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://hubs.la/q03n0dq90" href="https://hubs.la/Q03N0dq90" target="_blank" rel="noreferrer noopener" aria-label="Link here"> here .

Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025

$2.4T bank developed CashPro Forecasting tool internally

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Bank of America’s AI-driven forecasting tool saved clients 250K hours in 2025

$2.4T bank developed CashPro Forecasting tool internally

Google leader: Agentic AI’s 5 defining shifts in financial services for 2026

Podcast: Reimagining payment experiences with agentic AI

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