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Happen Bank attributes loan volume growth, call center staffing declines to AI

More than 90% of loans are automated with machine learning, AI

Vaidik TrivedibyVaidik Trivedi
July 28, 2026
in Banking
Reading Time: 4 mins read
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More than 90% of all issued loans processed at Happen Bank in the second quarter did not involve a person.  That record was driven by AI and machine learning optimizations across the digital bank’s origination pipeline, Chief Executive Scott Sanborn said during the company’s Q2 earnings call on July 27.  The San Francisco-based bank processed nearly 30% more loans in the second quarter compared to Q2 2025 while running its call center with 10% fewer employees year over year — which it credited entirely to AI. “Our […]

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