Financial, tech experts disagree on agentic AI payments integration
Even as financial institutions begin integrating AI agents into existing payments rails, it might be a good idea to develop...
How AmEx is deploying AI for payments, CX
American Express is focused on developing agentic AI commerce this year as well as deploying gen AI for customer experience solutions. The New York-based...
ING shifts from automation to autonomy with agentic AI
ING is planning to embed AI and agentic AI into products, processes and interactions across its retail and wholesale operations. Agentic AI enables a shift from automation to autonomy with its ability to take...
TD Bank Head of AI and Machine Learning Sumee Seetharaman to speak at FinAi Banking Summit
Sumee Seetharaman, head of AI and machine learning at TD Bank, will speak Tuesday, March 3, at the inaugural FinAi Banking Summit. The summit, which will...
ING’s gen AI chatbot tackles nearly 80% of customer queries
ING is seeing quantifiable returns on its generative AI investments and plans to launch gen AI-driven solutions to improve customer satisfaction and efficiency. The $1 trillion bank upgraded its contact centers with...
NatWest expects to grow assets by 4% via AI, risk management
NatWest is betting on AI to tame expenses and grow its assets and revenue. The $1 trillion bank aims to simplify operations and embed AI in its processes to...
Vine says AI makes its commercial lending processes 5 times faster
Commercial lending service provider Vine says its AI-driven lending process has helped bankers increase documentation speed by up to five times. The Austin, Texas-based fintech is “using underlying machine learning...
Microsoft says 29% of employees exposing organizations to ‘shadow AI’ risk
As banks scale their AI initiatives, the security risk posed by “shadow AI” is looming. Shadow AI is defined by IBM as “the unsanctioned use of any AI tool or application” by employees without formal approval or oversight...
Barclays reports 250 live AI use cases in its operations
Barclays has deployed more than 250 live AI use cases in its operations and is looking to do more. The $2 trillion Barclays aims to take “advantage...
Oracle to launch 130 AI agents for FIs this spring
Oracle is deploying AI agents at breakneck speed to keep up with high demand from financial institutions, with the expectation of having 130 agents live by the end of May. The...
