Data analytics is the most common digital technology currently being used by banks, a new report by consultancy Infosys, released yesterday, stated. But how are banks really making use of the technology?
Data analytics– which is just what it sounds liker– is currently being used by 73% of the 1,000 bankers surveyed for the study, Infosys report, beating out cybersecurity, at use in 72% of the participants’ banks. As a category itself, data analytics remains broad, and banks are using it for quite a few areas, the survey found.
The most common was “deep personalization,” Infosys reported, which 54% of those surveyed cited that they would deploy data analytics towards in the next three years. Personalization refers to the use of data to provide narrower, more tailored experiences to banking customers.
Other top trends that banks will see over that period are the rise of open APIs for collaboration with others in fintech–or open banking via APIs–with 50% of those surveyed stating they would be working towards this trend.

Roboadvisors, surprisingly, came in last place as a trend for banks, with only 1% of participants reporting that “using digital advisors” would have a positive impact on their banking organization in the next three years.
Take a look at the full survey here.






