Erica 2.0 in the works at Bank of America
Banking giant aims to double AI spend to $800M next year
Bank of America’s AI-driven chatbot is getting an upgrade as the bank plans to double its AI spend in 2027. Launched in 2018, Erica has been running on machine learning to provide consumers with responses to basic account queries, Chief Technology and Information Officer Hari Gopalkrishnan said during the Evident AI Symposium last week in […]
