KeyPoint Credit Union resolves 94% of member queries via Eltropy AI
$1.6B CU recently launched internal knowledge-retrieval tool for staff
KeyPoint Credit Union has gained efficiency with fintech Eltropy’s AI tools that handle member queries, schedule appointments and centralize internal policies. The $1.6 billion credit union deployed Eltropy’s AI voice agent for its contact center in May, and now 94% of member queries are resolved without human intervention, according to an Aug. 21 Eltropy release. The voice agent can handle complex queries related to reporting and preventing fraud in addition to simple requests such as […]
