Since the start of the year, Wells Fargo has added new capabilities to its AI-driven virtual assistant, Fargo.  Powered by ...

Citizens Bank’s virtual assistant, Digital Butler, was granted a patent this week for its “high degree of personalization,” Jo Wyper, ...

Citizens Bank expects to roll out 30 projects in the next nine months as it ramps up generative AI, automation ...

Truist Financial invested heavily in technology and related professional services in the second quarter of 2023 as rising expenses overshadowed income ...

Truist reported a busy quarter, noting it completed its largest core bank conversion event in February and brought 7 million ...

An agile approach allowed TD Bank and IBM to roll out a specialized artificial intelligence (AI)-powered virtual assistant in mere ...

University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its ...

Truist Financial’s workplace financial wellness division is expanding the capabilities of its artificial intelligence-driven chatbot this month, launching phase two ...

Bank of America has begun using its virtual assistant, Erica, to support employees in commercial banking and wealth investment, the ...

BBVA faced a storm of criticism from former customers of the Portland-based Simple neobank, who said they were locked out ...