BBVA account pivot for Simple customers locks accounts
US call centers overwhelmed, AI-powered virtual assistant not deployed
BBVA faced a storm of criticism from former customers of the Portland-based Simple neobank, who said they were locked out of their accounts and unable to get help from BBVA call centers over the weekend. It is an awkward predicament for the $105.1 billion BBVA, which in 2018 showcased Amelia, an automated chatbot designed to […]
