Bank of America Erica users jump 67% YoY
Bank of America’s virtual assistant Erica continues to gain traction among customers, with usage jumping 67% year over year to ...
Tag: virtual assistant
Bank of America builds out Erica to support live chat
Bank of America is rewiring its internal systems and adding APIs to create a seamless hand-off between its virtual chatbot ...
Bankers Acknowledge That They Need to Help Consumers on Financial Health, Report Finds
For banks, improving their customers' financial health is not just good business. It is imperative. A new survey found that 69% ...
Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken ...
Fintech Partnerships Excel in Improving Customer Experience for FIs, BI Poll Finds
Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Of ...
Could a Banking Virtual Assistant Become a Robo-Advisor?
Financial technology provider Personetics is building automated saving and advice capabilities into its AI-based PFM tool offering. This new feature will ...
Why Bank of America’s Erica Cannot Help with Complex Transactions
Bank of America’s virtual assistant Erica might be able to alert users of double charges in the future, Bank Innovation ...
Bank of America Updates Billpay Feature on Mobile App
Bank of America today announced new features to the billpay functionality of its mobile app, including allowing users to search payment ...
How Bank of America Will Improve Erica, Its Virtual Assistant
Bank of America is proud of its virtual assistant, Erica, which has 3.5 million users and 11 million transactions within three ...
Bank of America’s Goal Is to Have 50% of Sales Come Through Digital
PREMIUM - Digital channels will play a larger role in increasing Bank of America’s deposit growth, a key part of ...
