Forrester finds financial companies top retailers in customer experience
Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. ...
Tag: USAA
How SAFE Credit Union is using location-based alerts to engage customers
SAFE Credit Union, through a partnership with NCR Digital Banking, is using geofencing technology as a trigger for push alerts ...
PayPal Widens Lead for Most Popular App, Report Finds
PayPal widened the gap between itself and other financial companies last year as the most popular banking and personal finance ...
Why Are Half of All Sales Leads at Banks Dropped?
Half of all bank leads are not followed up, and millions of irrelevant offers are mailed at great expense to ...
USAA on the Future of Customer Engagement
Bank Innovation and its sister accelerator INV Fintech are holding a meetup next week featuring two executives from USAA: Darrius Jones, ...
2018 Innovators to Watch: 23-33 [Page 3]
23. Reetika Grewal, Head of Payments Strategy, Silicon Valley Bank Reetika Grewal runs payments at Silicon Valley Bank. She rose to the ...
Don’t Let Internal Politics Stifle Your Innovation Team
The innovation lab is becoming a hallmark feature of any bank or other financial institution. But once in the lab, ...
Simple Cuts Staff, Reaffirms Tech Roots
Simple laid off 33 people -- 10% of its staff -- last week, and reaffirmed its commitment to being a ...
USAA Rolls Out Conversational Alexa Skill Using Clinc AI
Voice banking without voice commands? Welcome to the new USAA Alexa skill. USAA members will now be able to bank ...
Yolande Piazza Officially Head of Citi Fintech
Citi Group named long-time executive Yolande Piazza the head of Citi Fintech today. Piazza, a 30-year financial technology veteran, who ...
