USAA melding human, AI interactions
USAA is testing ways to improve the digital experience and identify when human intervention is necessary, Scott Serpico, associate vice president of ...
Tag: USAA
USAA aims to ‘unplug the keyboard’ with gen AI
Financial services giant USAA is looking to deploy AI and gen AI throughout its operations rather than implementing it to ...
USAA combines manual, AI-driven language analysis to review complaints
USAA is using a combination of artificial intelligence-powered natural language processing and manual tagging to manage consumer complaints as more companies employ AI-based chat ...
OCC mandates that USAA delve into automation systems, other technologies
Automation plays a key role in the action plan by the Office of the Comptroller of the Currency (OCC) for ...
Movers and Shakers: USAA names new chief information officer, new chief security officer
Amala Duggirala joined banking, insurance and investment firm USAA in early January as executive vice president and enterprise chief information ...
Military-focused banks combine high touch with high tech
The COVID-19 pandemic has forced many banks to grapple with how customers can manage their finances outside brick-and-mortar bank branches, ...
Navy Fed, USAA win top CX rankings from Forrester
Military-focused financial institutions continue to gain high marks for customer experience. Navy Federal Credit Union and USAA took the top ...
Risk vs. security in facial recognition tech
Big tech is rethinking its facial recognition technology business. IBM, Microsoft and Amazon all made pledges earlier this summer to ...
Mastercard turns to AR to visualize loyalty benefits
Payments giant Mastercard launched a new augmented reality (AR) app this month that lets cardholders get a bird’s-eye view of ...
Amplify Credit Union rolls out mobile banking via Apple Watch
Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit ...
