AmEx deploys AI coding tool for 9.1K employees, gains 10% efficiency
Card network American Express is seeing results as it cautiously deploys gen AI. “We’ve been investing in AI and machine ...
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Truist’s AI-driven assistant facilitates 1.3M conversations in Q3
Truist’s AI-driven personal assistant, Truist Assist, is increasingly used by its clients, with 1.3 million conversations facilitated by the bot ...
Ally rolls out AI tool for 10K employees to automate, streamline processes
Ally Financial is steadfast in its AI investment and is seeing its operations becoming efficient over time. “This quarter, we ...
BNY has 117 AI solutions in production, up 75% QoQ
BNY is deploying AI and agentic AI to enhance employee and consumer experiences for onboarding, billing, payments, coding and more. ...
U.S. Bank attributes efficiency gains to AI
U.S. Bank is seeing operational efficiencies as it deploys AI and invests in technology. “We are maintaining our expense discipline ...
Bank of America’s focus is ‘getting the data right,’ CEO says
Bank of America is being judicious in deployment of AI within its operations but already seeing the role the technology ...
Citizens Bank deploys agentic AI in transformation program
Citizens Bank is deploying AI and agentic AI as part of its Reimagine the Bank program. “We have a team ...
Financial data network Plaid launches a consumer credit score
The financial-technology firm Plaid Inc. is launching a credit-score service to provide banks and fintechs more detailed and timely information ...
Citi attributes 100K hours of savings to gen AI deployment
Citigroup is starting to realize returns on its investments in generative AI and tech modernization. The $1.7 trillion bank reported ...
JPMorgan proves AI returns with ‘old-fashioned’ expense discipline
JPMorgan Chase continues to invest in AI while prioritizing tangible outcomes of efficiency gains. Chief Executive Jamie Dimon said the ...
