Bank of America saw efficiency gains via AI in 2025 as it was able to boost productivity without adding to headcount. 

The bank had 213,207 employees, flat year over year, according to its fourth-quarter earnings supplement.  

“We saw productivity improvements through AI and digitalization more generally,” Chief Financial Officer Alastair Borthwick said during today’s earnings call. “Those enabled us to add client-facing associates as we eliminated work and roles in our operational support areas.” 

AI moves and efficiencies in 2025 included: 

• Its AI-driven forecasting tool saved clients 250,000 hours in 2025; 

• AskGPS, the bank’s gen AI assistant, went live in September; and 

• AI-driven consumer business assistant, Erica, saved about 11,000 FTE hours. 

Erica’s active users in Q4 reached 20.6 million, up from 19.7 million in the corresponding period of 2024, according to the bank’s earnings presentation.  

Also reported

Bank of America posted: 

• Net income for full-year 2025 was $30.5 billion, up 13% YoY; 

• Revenue for the year clocked in at $113 billion, up 7% YoY; 

• Digital client logins reached 4.3 billion, up from 3.9 billion in Q4 2024; and 

• Active digital users of 59 million, up by 1 million YoY. 

Bank of America [NYSE: BAC] stock was down 3.8% to $52.47 at 3:07 p.m. ET today. Bank of America has a market capitalization of $396.7 billion. 

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