WMCU taps Scienaptic AI to modernize lending operations
West Michigan Credit Union announced today it has selected Scienaptic AI to automate credit decisioning and expand access to credit. ...
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Financial, tech experts disagree on agentic AI payments integration
Even as financial institutions begin integrating AI agents into existing payments rails, it might be a good idea to develop ...
Launch Credit Union, American Heritage post ROI from Kinective AI
Kinective’s AI platform is driving efficiency gains at FIs, with a focus on predictive modeling and malleability. The fintech, founded in 2023, addresses bottlenecks ...
Thread Bank’s chief digital officer breaks down AI strategy
Thread Bank is gearing up for its next stage of AI initiatives while working to create a blueprint for how smaller FIs should ...
Mortgage lender OCMBC moves AI in-house after vendor failures
Mortgage lender OCMBC has transferred its AI strategy in-house after several failed projects with vendors. The Irvine, Calif.-based lender looked to third parties to develop AI projects, including automated underwriting, but the projects were unsuccessful, Thomas ...
How AmEx is deploying AI for payments, CX
American Express is focused on developing agentic AI commerce this year as well as deploying gen AI for customer experience solutions. The New York-based ...
ING shifts from automation to autonomy with agentic AI
ING is planning to embed AI and agentic AI into products, processes and interactions across its retail and wholesale operations. Agentic AI enables a shift from automation to autonomy with its ability to take ...
BMO Chief AI Officer Kristin Milchanowski on ‘intelligence velocity’ and AI strategy
BMO is using AI to strengthen frontline performance, compliance operations and data analysis while exploring additional AI applications at scale. The $1.5 trillion bank’s AI-powered strategy is ...
ING’s gen AI chatbot tackles nearly 80% of customer queries
ING is seeing quantifiable returns on its generative AI investments and plans to launch gen AI-driven solutions to improve customer satisfaction and efficiency. The $1 trillion bank upgraded its contact centers with ...
Transaction: Customers Bank, Qualia Bank Partner Network streamline digital closings
Customers Bank is embedding its banking services directly into AI-driven digital closing platform Qualia Bank Partner Network to save time. “By embedding banking services directly ...
