Banks Need to Focus on Service and Simplicity
The biggest challenge ahead for banks is providing excellent service, a new study has found. Simplicity, advice and problem-solving are ...
Tag: customer service
The ‘MayDay’ Button for Banking Has Arrived
Not long ago the fintech community looked longingly at Amazon's "MayDay" button on the latest Kindle Fire tablet and wondered, ...
17 Hottest Trends That Will Drive Banking in 2014
The business of putting together lists of top this-and-that at the end of the year has simply gotten out of ...
Amex Shuns Chat for Customer Service, Leaning Instead on Social Media
Amex's new online customer service popup. American Express unveiled new online customer service features yesterday that lean more heavily on ...
Revoke HSBC’s Banking Charter
HSBC deserves to have its banking charter revoked, plain and simple. While America was in a turkey stuffing-induced slumber, HSBC ...
Navigating Compliance Complexity – Different States Have Different Rules
Contacting your customers is critical to running, and growing, your business. The reasons are numerous – you might need to ...
Mediocre Doesn’t Cut It – Banks Must Do More to Satisfy Customers
According to a recent survey of 10,000 consumers, banks had decent rates of customer satisfaction when compared with other industries. Unfortunately, "decent" ...
Big Banks ARE Replying to Customer Inquiries on Twitter After All
Yesterday, I wrote that big banks were not responding to customer inquiries -- sent from our mystery shopper account -- ...
5 Drivers of Growth for Prepaid Cards
Call it the Year of the Prepaid Card. It is estimated that prepaid purchase volume will top $150 billion this ...
Customers Want Good Service, and Are Willing to Share Personal Information to Get It
Nearly 70% of customers are willing to disclose personal information in order to receive personalized service from their financial institutions, ...
