Customer engagement tech provider Glia is rolling out 25 AI agents to handle frontline customer service tasks for banks and ...

More than 90% of all issued loans processed at Happen Bank in the second quarter did not involve a person.  That record was driven by AI and machine learning optimizations across the digital bank’s origination ...

Auto lenders are incorporating artificial intelligence into their processes to improve customer service automation and credit decisioning while eyeing uses ...

Citizens Bank is deploying generative AI and migrating operations to the cloud as part of its cost-saving and efficiency measures.  ...

“Your call may be recorded for quality assurance.” Customer service systems often automate call recording and processing analysis, but you ...

Regions Bank is using AI technology from IBM Watson to improve its customer service. During a presentation at Banking Automation ...

Chime, an online banking startup with more than 5 million customers, has been suffering an outage for much of past 24 hours that ...

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. ...

For personal finance app-cum-banking platform Dave, “banking for humans" is more than a marketing slogan. It's a core pillar behind ...

Having a “frictionless” user experience (UX) is among the top three qualities that bank customers look for when picking a ...