More than 90% of all issued loans processed at Happen Bank in the second quarter did not involve a person. That record was driven by AI and machine learning optimizations across the digital bank’s origination ...
Auto lenders are incorporating artificial intelligence into their processes to improve customer service automation and credit decisioning while eyeing uses ...
Citizens Bank is deploying generative AI and migrating operations to the cloud as part of its cost-saving and efficiency measures. ...
“Your call may be recorded for quality assurance.” Customer service systems often automate call recording and processing analysis, but you ...
Regions Bank is using AI technology from IBM Watson to improve its customer service. Amala Duggirala, enterprise chief operations and ...
Chime, an online banking startup with more than 5 million customers, has been suffering an outage for much of past 24 hours that ...
Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. ...
For personal finance app-cum-banking platform Dave, “banking for humans" is more than a marketing slogan. It's a core pillar behind ...
Umpqua Bank announced yesterday the launch of a new type of customer engagement model, one that appears to be entirely ...
The latest technology to entice bankers is the chatbot -- that talky little application that can tell you how much ...
