TouchCommerce Launches Virtual Assistant (Just Don’t Call It a Chatbot)
TouchCommerce, which serves many Fortune 500 companies with customer engagement tools such as livechat and FAQs, launched a virtual assistant today ...
Tag: customer service
Greek Bank Launches Skype Banking [VIDEO]
Now, even Skype is a banking channel. The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service ...
Top 5 Fintech Fundings: Credit Scoring in China and AI for the Stock Market
Last week this space saw much of the largest fintech funding rounds taking place outside the U.S. That trend continues this ...
Klarna Ramps Up U.S. Customer Service Efforts
The Swedish payments firm Klarna, which raised $231 million in funding in Europe and launched in the U.S. last September with Overstock.com ...
Who Wants to Chat with a Robot? Turns Out, Everybody
Microsoft is teaching bots to chat more like humans, and it's set to radically change the way we interact with businesses. ...
Employing Artificial Intelligence to Personalize Client Communications
We’re in the midst of a fundamental shift in the banking industry. Forces such as rising customer expectations and ever-changing ...
Welcome, Lindsay Lohan
Celebrity Lindsay Lohan has faded from the tabloid headlines a bit, and shifted her focus to ... banking innovation? The ...
Digital Allows Westpac New Zealand To Talk More with Customers
A few years ago, Westpac New Zealand staffers had conversations with just 40% of the bank's customers a year. Today, that ...
Banks Need to Focus on Service and Simplicity
The biggest challenge ahead for banks is providing excellent service, a new study has found. Simplicity, advice and problem-solving are ...
The ‘MayDay’ Button for Banking Has Arrived
Not long ago the fintech community looked longingly at Amazon's "MayDay" button on the latest Kindle Fire tablet and wondered, ...
