Where Are Bankers Investing in 2014?
In 2014, banking will be about Big Data. Financial institutions are investing more into their customers, and their organizations. New ...
Tag: customer experience
Unlock the power of predictive analytics – PAW Toronto
Event: Predictive Analytics Word, Toronto 2014 Presentation: “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction” Case ...
Use text analytics to improve customer experience
While organizations have historically used customer feedback to make business decisions, the location and depth of customer data has drastically ...
Connected Consumer Drives Digital Industrialization in Banks
By Eric Disend and Jonathan Gray, Capco Meeting the expectations of digital consumers will require banks to go through industrialization ...
Getting data science on your executive agenda
In today’s business world with big talk about Big Data, more and more companies are looking into data science and ...
Leveraging regulatory data to improve customer experience
We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...
Mining the CFPB Complaint Database to Improve Your Customer Experience
Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...
The Road to Customer Intelligence
Event: Sentiment Analysis Symposium Workshop – “Customer Insight Analytics” When: March 5, 2014, 1:30 – 5:00pm Where: New York, NY ...
Leveraging customer feedback to drive business success
Event: Predictive Analytics World, Chicago 2014 Presentation: “Open Your Eyes and Ears: Leveraging Predictive Analytics and Alternative Data Sources to ...
Beyond the Arc leading workshop at the 2014 Sentiment Analysis Symposium
Workshop: “Customer Insight Analytics” Where: Sentiment Analysis Symposium, New York, NY Date: March 5, 2014 Time: 1:30 – 5:00 p.m. ...
