What to watch for in the newly expanded CFPB database
Back in early July 2012, the Consumer Financial Protection Bureau (CFPB) made public their complaint database consisting of over 14,000 ...
Tag: customer experience
Aligning Payment Processing Services and Customer Experience
Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was ...
Core Upgrades Are Coming. But When?
With all the buzz around mobile banking and its rapidly expanding array of services for bank customers, it's easy to ...
Mining the CFPB database to improve customer experience
Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one ...
Increasing retention with credit card customers using CFPB data analytics
Billing disputes are the number one reason for credit card customer complaints, and . Not only does this put credit ...
Customer experience as a competitive advantage in home lending
Co-author: Steven J. Ramirez In the age of Dodd-Frank, mortgage lenders are waking up to a new reality: customer experience ...
5 Strategies for designing the optimal customer experience
In highly competitive markets, consumers demand real value and exceptional experiences in return for brand loyalty. Businesses need to continuously ...
Increasing customer retention using advanced analytics
Imagine if you could increase customer retention and loyalty by quickly resolving pain points and targeting offers to meet each ...
Reduce compliance risk and improve customer experience with CFPB data analytics
With Consumer Financial Protection Bureau (CFPB) as watchdog, credit card issuers face increased risk of punitive action unless they detect ...
CFPB consumer complaint database analysis (Infographic)
Ever since the Consumer Financial Protection Bureau (CFPB) made their customer complaint database public in July 2012, Beyond the Arc ...
