Meriwest Credit Union’s AI-driven chatbot, Scout, powered by Kasisto’s KAI digital assistant platform, launched in February and accomplished the work ...

Michigan State University Federal Credit Union’s consumer-facing chatbot is answering member live-chat questions at a pace equal to that of ...

American United Federal Credit Union has automated document processing through software company Laserfiche.  The $375 million credit union uses Laserfiche ...

Credit unions are looking to digital lending marketplace Union Credit to grow their membership, gain national exposure and break into ...

In one week in April, Metro Credit Union received more than 450 fraudulent account opening applications.  Using manual processes, fraud ...

AMOCO Federal Credit Union is identifying internal processes that will benefit from workflow automation built by software company IMM. The ...

Michigan State University Federal Credit Union developers are investigating how to use AI in its software coding. The $7.45 billion ...

Michigan State University Federal Credit Union moved its client-facing chatbot, Fran, in front of its live chat agents in May, ...

Plaid is looking to fight fraud with its Thursday launch of a network-based tool to help financial institutions take a ...

Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 ...