MSUFCU explores using AI in its software development and coding
Michigan State University Federal Credit Union developers are investigating how to use AI in its software coding. The $7.45 billion ...
Tag: credit union
MSUFCU chatbot Fran boasts 98% accuracy rate
Michigan State University Federal Credit Union moved its client-facing chatbot, Fran, in front of its live chat agents in May, ...
FIs share fraud-fighting insights with Plaid solution
Plaid is looking to fight fraud with its Thursday launch of a network-based tool to help financial institutions take a ...
MSUFCU chatbots equal to 21 FT employees, $735,000 estimated salaries
Michigan State University Federal Credit Union saves 2,000 employees hours each month via its AI-driven, internal chatbot Gene. The $7.3 ...
Splash Financial, FairPlay team up to eliminate decisioning biases
AI solution FairPlay and Splash Financial are teaming up to offer unbiased loan decisioning to the digital lending platform’s network ...
Credit unions look to Eltropy to curb call center fraud
Credit unions and community banks are looking to digital communications platform Eltropy to strengthen call center authentication and ultimately reduce ...
L&N Federal Credit Union selects Jack Henry’s Symitar
L&N Federal Credit Union has selected Jack Henry’s cloud-based Symitar platform to digitize the credit union as it grows its ...
Ideal Credit Union launches analytics solution through Alkami
Ideal Credit Union launched data analytics solution Segmint on its Alkami digital banking platform in December to offer a customizable ...
2 credit unions tap CU Answers for mobile banking
Financial institutions continue to upgrade their mobile offerings as consumer expectations require self-service capabilities. For example, Citizens Financial Group and ...
Evergreen Credit Union to upgrade its communication capabilities via Access Softek
Evergreen Credit Union is planning to upgrade its call center’s digital communications to include SMS texting and chat capabilities through ...
