Inside Capital One’s efforts to build a personality for digital assistant Eno
Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...
Tag: chatbots
Beyond bots: real conversations that humanize customer experience
Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans ...
BofA’s AI-powered assistant crosses 7 million users
One year after the launch of Bank of America’s AI-powered digital assistant Erica, customers are starting to get comfortable turning ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
How Important Is Voice and Design Tech to Banking Customer Experience?
When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user ...
TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to ...
Fidor Teams with Finn AI to Launch AI Chatbot for Banking Clients
With plans to expand its B2B business across Europe over the next 18 months, German fintech Fidor Solutions teamed up ...
‘Citi Bot’ to Launch in the U.S. in the Next Few Months
Citigroup launched a bot for Facebook Messenger a year ago in Singapore, and will begin rollout of a bot in its ...
Chatbots to Save Banks $11 Billion in Costs by 2023
Bank of America has Erica, Capital One has Eno, Bank of Montreal has Bolt. Safe to say that most major ...
Bank of America’s Virtual Assistant Erica Hits 1 Million Users in 2 Months
PREMIUM - Bank of America's virtual chatbot Erica today surpassed one million users on the bank's mobile app. To put ...
