Capital One’s Eno evolves to give proactive advice
Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...
Tag: chatbots
Banking ‘brain’ developer Kasisto raises $22M to expand
While the hype around chatbots and digital assistants may have reached a crescendo years ago, banks and the technology companies ...
Why banking app Dave is putting humans behind its texts to customers
For personal finance app-cum-banking platform Dave, “banking for humans" is more than a marketing slogan. It's a core pillar behind ...
Inside Capital One’s efforts to build a personality for digital assistant Eno
Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between ...
Beyond bots: real conversations that humanize customer experience
Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans ...
BofA’s AI-powered assistant crosses 7 million users
One year after the launch of Bank of America’s AI-powered digital assistant Erica, customers are starting to get comfortable turning ...
Adoption of Chatbots on the Rise, But Where to Next?
Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...
How Important Is Voice and Design Tech to Banking Customer Experience?
When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user ...
TymeBank’s AI-Powered Chatbot Key to Low-Cost Digital Strategy
Digital bank TymeBank and conversational banking technology provider Finn AI have teamed up to bring a low-cost, AI-powered experience to ...
Fidor Teams with Finn AI to Launch AI Chatbot for Banking Clients
With plans to expand its B2B business across Europe over the next 18 months, German fintech Fidor Solutions teamed up ...
