Bank of America clients are using the bank’s AI-driven digital assistant Erica for data-driven insights to manage subscriptions and recurring ...

Customer demographics play a role in AI-driven chatbot adoption at financial institutions.  “Having a one-size-fits-all strategy is not the best ...

NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve ...

Expense management solutions provider fintech Brex is saving an average enterprise customer up to 300 hours per month in employee ...

Data insights company S&P Global is developing internal- and external-facing generative AI tools to boost efficiencies — and it hopes ...

Bank of America’s innovation is never complete since its team constantly updates offerings to meet ever-changing client needs.   “At ...

Financial institutions should expect to fail when exploring new technologies, Ami Iceman Hauter, chief research and digital experience officer at ...

NASHVILLE, Tenn. — Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it ...

NASHVILLE, Tenn. — CashPro, Bank of America’s business banking platform, is seeing increased adoption as features and services are added.  ...

NASHVILLE, Tenn. — BankUnited has deployed an AI chatbot to help employees search for information and procedures internally. Courtesy/Bank Automation ...