Capital One Hopes to Score Big with Walmart Partnership
Walmart seems to be popular among financial services players these days. First PayPal and now Capital One have noted the ...
Tag: Capital One
Virtual Banking Assistants Still Mostly Limited to Simple Transactions
Virtual banking assistants seem to be all the craze lately. Just ask Bank of America, whose Erica crossed 3.5 million users, ...
Chase Beats PNC As Top Bank in Customer Service Satisfaction Report
JPMorgan Chase took the number one spot in customer service in J.D. Power’s annual National Banking Satisfaction Study, beating last year’s winner ...
Artificial Intelligence Takes Priority on Banks’ Innovation Plans
Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a FinAi News survey. ...
25 Million Mobile Users at Bank of America, But Only 2 Million Are On Erica
Bank of America might have 25.3 million active mobile users, and only 2 million of those users are using the ...
Consumers Have High Expectations of Their Digital Banking Apps
Consumers want banks to do more than just hold their money. They want their banks to help them meet their ...
Banks Lag Behind Tech Giants in Fintech Patent Race
Many large banks describe themselves as equal parts technology firms as they are financial services companies, but then shouldn’t they ...
Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, FinAi News Finds
Banking consumers take a middling view of today’s mobile banking applications, according to a study by FinAi News. In the survey ...
Chatbots to Save Banks $11 Billion in Costs by 2023
Bank of America has Erica, Capital One has Eno, Bank of Montreal has Bolt. Safe to say that most major ...
People Prefer Bots to Humans When It Comes to Money Matters
How much would you discuss with Erica, Nomi or Eno? And no, those aren’t people, but virtual assistants provided by ...
