Bank of America is developing a new interface for its digital experience that will dynamically tailor tools, services and content ...

Trillions of dollars are lost on nonproductive work — $7 trillion to be exact — representing vast opportunity for automation ...

David Tyrie is the newly appointed head of digital at Bank of America, a role he stepped into at the ...

Bank of America has topped its own record by filing 722 patent applications during 2020, with automation-related patents spanning company ...

Hari Gopalkrishnan, client facing platforms technology CIO at Bank of America, is among the experts sharing new use cases for ...

Bank of America’s virtual assistant Erica continues to gain traction among customers, with usage jumping 67% year over year to ...

Bank of America is rewiring its internal systems and adding APIs to create a seamless hand-off between its virtual chatbot ...

Bank Innovation sat down this week with Christian Kitchell, Bank of America’s head of AI solutions who also leads Erica.  “Ultimately, ...

You may not know his name, but you know his brainchild’s name. Christian Kitchell is the person responsible for the ...

Banks are betting on artificial intelligence to change the future of work.  “Much of risk compliance and control depends on ...