Inside look: Citi’s Prompt-like-a-Pro program
Citi is training its global workforce in gen AI through a structured approach designed to embed the technology into everyday operations. Citi has rolled out its internal AI ...
Tag: artificial intelligence (AI)
BMO launches AI, quantum institute to scale enterprise strategy
BMO Financial Group is launching the BMO Institute for Applied Artificial Intelligence & Quantum, an enterprisewide center aimed at accelerating ...
European banks expect AI buildout to add headcount, survey says
The rise of artificial intelligence is prompting fears of widespread job cuts across finance, but European bank executives don’t expect that to ...
‘Runaway agents’ pose threat to AI momentum
Agentic AI seems poised to revolutionize financial services, although there are risks that could stymie its momentum. The U.S. market ...
90% of Citizens’ employees completed some form of gen AI training in 2025
Citizens Bank is driving generative AI adoption by embedding the technology into employees’ day-to-day workflows, rather than treating it as a standalone tool. ...
Modern CISO: Leading security in the age of AI
Chief information security officer is not a new title — but the job is changing. A chief information security officer (CISO) is a ...
Better Home, Fifth Third, Avant push bounds of agentic lending
Financial institutions and fintechs are bullish on agentic AI’s potential to transform lending processes such as underwriting, preapprovals and customer relationships. AI-native ...
JPMorgan exec weighs in on AI-powered underwriting
AI is reshaping bank underwriting and fraud detection, with the potential to significantly improve risk management, though its impact on balance sheet metrics ...
Fifth Third increases right party contact rates by 30% with AI
Fifth Third Bank is using AI to streamline customer communications, payment reminders, data extraction and loan approvals. The $294 billion bank has increased right party contact (RPC) rates ...
Dimon on AI: ‘We will not put our heads in the sand’
JPMorgan Chase Chief Executive Jamie Dimon is making one thing clear: AI is no longer optional for banks. It is foundational. In his annual letter published today, Dimon ...
