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Many Americans Don’t Think Cashless Payments Are Secure

Tatjana KulkarnibyTatjana Kulkarni
April 30, 2018
in Payments
Reading Time: 2 mins read
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Many Americans have doubts about cashless payments. That’s because they don’t think it is a secure method.

A new report commissioned by eWallets-focused startup GATE titled, “The Future of Payments Report: Cash is No Longer King,” showed that 43% of Americans don’t believe cashless payment methods to be secure. Then, 38% of Americans worry about going cashless in case of situations like low batteries, unreliable networks, or worst of all: losing their phones.

Yet one in six Americans said they expect their cashless transactions to increase over the next year. One of the reasons for this is convenience, the survey found that about 32% of those surveyed view cashless payment methods as the easiest options, mainly because a lot people don’t carry enough cash. Some of the other benefits of going cashless are shown in the graph below.

According to a statement from CEO and co-founder of GATE, Richard Foster:

Our society is headed in a completely cashless, even cardless, direction. However, as that approach becomes more mainstream the primary issue eWallet providers, merchants and other payment service providers are facing is how to make all the systems talk to each other. Our research uncovered many of the limitations consumers are currently facing as they attempt to go completely cashless and the onus is on these eWallets and payment providers to overcome them and deliver a smooth, cashless transaction between merchant and consumer.

Of course, the U.S. still has a long way to go in becoming cashless. Bank Innovation previously reported that the country most likely to go cashless by 2020 will be China. With payment companies like Alipay and WeChat Pay, it’s easy to see why that is so.

The survey, conducted by research firm YouGov for GATE was released earlier this month. The survey consisted of 1,175 people and was conducted during March 14-15, 2018.

See the full report here.

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