Brett King opened yesterday’s episode of Breaking Banks with the new Citibank report, which suggests disruption will lead to a 30% cut in employees across the retail banking sector. Next up was data and its use in providing context to the consumer experience.

Pat Phelan of Trustev and Paul Siegfried of TransUnion spoke about the developments of utilizing data to give customers realtime credit decisions, and give businesses information that make them of greater service to their customers, as well as the potential uses and abuses of big data.