
Wow.
We may get jaded because we hear so often about mobile adoption rates and customers requesting mobile features, but a number like this should be a wake-up call to banks dawdling on rolling out mobile.
CFO Bruce Thompson offered the following:
Our mobile banking customer base reached 12 million which is an 8% increase from the prior quarter and up 31% from a year ago. We reduced banking centers as we continued to optimize the delivery network around customer behaviors.
In other words, fewer branches, more mobile.
The good mobile news was a bright spot amid a somewhat gloomy quarter. Bank of America reported a drop in quarterly revenue of 25%, to $18.7 billion, a decline related to the bank’s mortgage difficulties.





