AmEx deploys AI coding tool for 9.1K employees, gains 10% efficiency
Card network piloting gen AI to detect fraud in voice channels
Card network American Express is seeing results as it cautiously deploys gen AI. “We’ve been investing in AI and machine learning at American Express for years, using it to power everything from fraud detection to credit risk management,” Gary Kensey, executive vice president and unit CIO of global servicing and corporate technology, told FinAi News. […]
