Financial institutions are deploying AI in processes that require consistency in outcomes to drive efficiency higher.
“The AI investments we are making are in processes where we have the most inconsistencies,” Wendy Cai-Lee, founder and chief executive of Piermont Bank, said March 2 at the FinAi Banking Summit 2026 in Denver.
“Risk comes from inconsistency,” she added.
The $500 million bank is using AI to help underwriters make better decisions, she said.
“When you have a loan being presented, two different credit officers can have two different types of decisioning when it comes to BSA [Bank Secrecy Act] AML,” Cai-Lee said. “Two different people can have different interpretations based on individual research, the quality of their research, the narratives and the discipline.”
Piermont Bank is investing in AI tools that can address these inconsistencies across functions similar to lending, including portfolio management, annual reviews and fraud detection, she said.
Similarly, $228 billion, Raleigh, N.C.-based First Citizens Bank is also deploying AI to develop consistent processes.
“AI, the way we see it, is neither technology transformation, it’s neither data transformation,” Head of AI Ash Kaduskar said at the event. “It is more about business processes and finding consistency and efficiency in those processes.”
Read more coverage from FinAi Banking Summit here.
