Citizens Bank has named Mark Williams as head of business banking sales transformation.

Williams was senior vice president and head of business banking treasury service at the $217.5 billion Citizens. 

In his new role, Williams will collaborate with Citizens’ business banking marketing executives to expand the bank’s sales culture, a Citizens spokesperson told Bank Automation News. 

Williams will also lead Providence, R.I.-based Citizens’ effort to reimagine the client experience through digitalization, the spokesperson said. 

In his previous role at Citizens, Williams led a multidisciplinary team across cash management, foreign exchange, commercial card and merchant services, the spokesperson said. 

Under Williams’ tenure, Citizens delivered double-digit fee income growth and launched solutions such as the CashFlow Essentials cash management tool, the spokesperson said. 

Williams “is passionate about leveraging data and technology to simplify banking for small and medium-sized businesses, while empowering teams to deliver advice-driven solutions that help clients thrive,” the spokesperson said. 

Williams, who has more than 20 years of leadership in financial services, will speak at Bank Automation Summit 2025 on the panel “Opportunities for banks in digital banking solutions for SMBs” on Tuesday, March 4, at 10:45 a.m. CT at the Hilton Downtown Nashville. 

Swivel names Amanda Crocker as president

San Antonio-based Swivel Transactions, a subsidiary of financial services company SWBC, which provides payment solutions, has named Amanda Crocker as its president, Swivel announced on Feb. 20.

Crocker joined Swivel in 2023 as chief operating officer, according to her LinkedIn profile.

A payments industry veteran, Crocker held several leadership positions at software company Meta, formerly Facebook, most recently global head of payments, according to LinkedIn. 

Meta processed more than 700 million annual transactions during her tenure, and she helped the firm reach 35 global payment products, according to the Feb. 20 release. 

“I like to build things for scale,” Crocker told BAN. “At Swivel, I can take my expertise and know that I can deliver intentional impact. We are focused on doing the right thing and putting our clients first. The team is dedicated to that mission and is passionate about payments platforms and technology.” 

Crocker’s business goals include ensuring that Swivel’s payments platform is scalable and can fit in any market, she said. 

Swivel’s integrated Transaction Enablement platform is used for: 

• Digital payments and wallets; 

• Interactive voice response; 

• Real-time data insights; 

• Text reminders for payments due; 

• Collections; and 

• Risk management. 

Swivel serves more than 2,000 FIs, according to its website, including: 

• $1.5 billion Weokie Federal Credit Union; 

• $1.4 billion Amoco Federal Credit Union; and 

• $531 million Rio Grande Credit Union. 

PayPal CFO Jamie Miller gets promotion

PayPal Chief Financial Officer and Executive Vice President Jamie Miller has assumed the additional role of Chief Operating Officer, PayPal announced in its Feb. 25 investor day presentation.

Miller will oversee operational processes and strategic planning at the enterprise level, a PayPal spokesperson told BAN. 

She joined PayPal in 2023 and previously was CFO at accounting firm EY, agricultural company Cargill and conglomerate General Electric, according to her LinkedIn profile. Miller is also an independent director at semiconductor company Qualcomm, according to her LinkedIn. 

PayPal on Feb 25 rolled out a new merchant payments platform, PayPal Open, and a collaboration with fellow payments company Verifone to offer omnichannel payment solutions through the PayPal Open platform. 

Former Barclays exec Rob Showers named Derivative Path CRO

Derivative Path appointed Rob Showers as its chief revenue officer, the AI-driven cloud platform announced on Feb. 11.

Showers, a Bank Automation News contributor, brings a wealth of financial services and fintech experience to his role. Prior to Derivative Path, he was chief revenue officer for capital markets and bank services at SaaS firm Coherent, according to his LinkedIn profile. He also held leadership positions at $2.8 trillion BNP Paribas and $1.9 trillion Barclays, according to LinkedIn. 

“My goal is to establish Derivative Path as the premier provider of technology and advisory solutions in capital markets,” Showers told BAN, adding that he aims to expand into new market segments. 

Walnut Creek, Calif.-based Derivative Path’s FI clients include $1.9 trillion Wells Fargo and $2.8 trillion Goldman Sachs. 

Derivative Path also launched a risk dashboard for investment managers, the company announced on Feb. 20. 

Bob Diegel, Rickman Davis named COO and CCO of Thread Bank

Brentwood, Tenn.-based Thread Bank made multiple changes to its leadership team this month, announcing Bob Diegel as its chief operations officer and Rickman Davis as its chief credit officer. 

Diegel has more than two decades of experience in the financial services and fintech sectors. Before joining the $767.8 million Thread Bank, Diegel managed fintech consulting firm Diametrically Aligned, which he founded in 2023, according to his LinkedIn profile. 

He also served as executive vice president and COO at $54.6 million digital banking company BM Technologies, according to his LinkedIn profile.

Prior to joining Thread, Davis spent almost a decade at $12.9 billion Live Oak Bank, where he held several leadership positions, most recently managing director and head of commercial credit, according to his LinkedIn profile.

Davis’ focus as CCO is assessing the bank’s existing loan portfolio and helping to develop the bank’s long-term lending strategy, he told BAN. 

Maintaining regulatory compliance and transparency with customers is also a priority, Davis said. 

Provident Bank names Bill Fink EVP, CLO

Iselin, N.J.-based Provident Bank has appointed Bill Fink executive vice president and chief lending officer. 

The $24.1 billion Provident tapped Fink to lead growth in its commercial lending business, where he will oversee a $16 billion loan portfolio, according to a Feb. 11 release.

Fink has more than 30 years of financial services experience. Most recently, he was executive vice president and head of middle market banking at $400 billion TD Bank, according to his LinkedIn profile. 

Fink’s long-term goal is to provide strategic leadership and oversight to the organization’s overall cybersecurity framework, he told BAN. 

“By advising on the administration of security standards, I will ensure the entire organization is aligned on risk management strategies and security practices to support the bank’s broader goals,” he said, adding that he looks forward to the opportunity to foster a culture of security throughout the bank. 

Provident Bank does not plan to use AI currently, Fink said. 

“One of the biggest challenges will be staying ahead of the rapidly evolving cyber threat landscape, which requires continuous adaptation and innovation,” Fink said.  

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