Bank satisfaction rises despite economic challenges, study says
Consumer survey score jumped 11 points from 2024, driven by personalization
Despite an uncertain economy marked by declining total deposits, household income and investments, retail bank customer satisfaction has seen a spike in 2025. Retail consumer satisfaction in 2025 rose 11 points from 2024 to 655 on a 1,000-point scale, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, released today. The rise is […]
