Bank of America’s technology patents highlight AI, biometrics, augmented reality

Bank of America is on pace to shatter last year’s record for most patents granted, with the majority of this year’s innovations focused on artificial intelligence, augmented reality and information security. Already in the first half of 2020, Bank of America scored 184 patents, according to the bank. That’s a company record for most patents received in the first half of any year in the bank’s history — and a 20% increase over last year’s levels when, during full year 2019, the $2.3 trillion bank obtained a record 418 patents. For patents granted, augmented reality played a key role with the creation of augmented reality image and valuation authentication, which the bank uses to identify objects and their current value for purchasing, selling or estate planning. Another patented innovation allows clients to interact with an ATM using an augmented reality device to provide transaction assistance. Other patents used AI to analyze client communications with the bank’s AI-powered assistant, Erica, and strengthened access to secure information systems within mobile banking by using advanced biometric authentication. Bank of America also applied for 415 patents in the first half of the year, another company record, with 23% of those focused on artificial intelligence and machine learning, 22% on security and privacy, and 16% on programming technology. Other categories include mobile and online banking (9%), payment tech (9%), and rewards and loyalty (7%). Some of these applications relate to money transfer, bill payments, check verification with augmented reality, and cardless and deviceless authentication technology. Bank of America spends $10 billion annually on technology, including $3 billion on growth initiatives, Keith Agisim previously told FinAi News. Agisim is Bank of America’s senior vice president and associate general counsel for global technology and operations and global intellectual property. The bank’s patent portfolio consists of 4,277 patents granted or applied for, with work from more than 5,600 investors across 42 states and 12 countries. “Simply put, [innovation] is part of everyone’s job who works here,” Chief Operations and Technology Officer Cathy Bessant said in a statement. “We do not have an innovation lab or an innovation team. It is in our DNA that every day we ask what we can do to improve our clients’ financial lives.” Read more on the recent push by big banks to bolster innovation labs and internal incubators here.

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Bank of America’s technology patents highlight AI, biometrics, augmented reality

How Lifesize helped a global financial company deploy a WFH agent support center in less than two hours

Truist, BNY Mellon accelerate innovation

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