Banks turn to RPA to automate collections, compliance and core conversions
Banks are turning to robotic process automation (RPA) to automate collections, make core transitions and help with fraud and anti-money...
BBVA account pivot for Simple customers locks accounts
BBVA faced a storm of criticism from former customers of the Portland-based Simple neobank, who said they were locked out...
5 Questions with Citizens VP of Innovation RJ Sherman
RJ Sherman, the vice president of innovation at Citizens, isn’t a believer in using technology for technology’s sake. Sometimes, he...
API integrator Railz raises $15 million in series A funding
Software provider Railz, which offers an API integration that connects financial institutions with small and mid-sized businesses, today announced a...
Listen: Chatbots evolve to be more efficient, helpful to employees
Chatbots are evolving to be more useful for customers and employees than in the past. “You are going to start...
Automating data: AI can fill in data gaps, help with reconciliation
Some vendors claim their products can automate data, eliminating the need for data scientists, but experts say that’s not entirely...
Microservices trend makes digital platforms accessible to small banks
When Wildfire Credit Union decided to optimize its customer and employee experience, it turned to a digital banking platform that...
Listen: Explainable artificial intelligence could be game-changer for banks
Explainable artificial intelligence (AI) could be the key to making AI more accessible for regulators and banks looking to provide...
Chase builds out digital and product leadership team, Citi hires new compliance chief
This month saw investment in digital leadership and compliance, as C-suite positions were filled with new faces at JPMorgan Chase,...
Accenture: Bank adoption of automation slower than other industries
A global survey of 1,100 bank executives shows a slim majority of banks are automating processes, and at rates lower...
