It’s complicated: New ATM services raise complexity along with opportunity
It’s complicated: New ATM services raise complexity along with opportunity
I wanted to share an article from ATM Marketplace written by Suzanne Cluckey.
Suzanne does a great job of explaining why things are getting so complicated:
“To further increase their revenues and differentiate their services, operators are starting to add more communications network-reliant services such as bill pay, mobile transaction staging, machine-to-machine transfers, mobile top-offs, prepaid card sales and more.”
Ed O’Brien, director of the banking channels advisory service at Mercator Advisory Group, a leading independent research and advisory services firm exclusively focused on the payments and banking industries globally, says:
“What they’re finding is that they need an extra layer of management tool … that allows them to track what’s happening at the transaction level, because they know the hardware’s working 98, 99 percent of the time — it’s not such a big issue as it was. Now it’s about real fine-tuning, really getting to the detail of what’s being carried through these machines as opposed to what the machines are actually performing.”
Robert Johnston, marketing director for ATM software at NCR Corp, agreed:
“It’s just almost impossible to say for sure where the fault is and you end up getting into a debate with two or three different IT and network monitors, followed by trial and error and several hours later you might have found the problem. Whereas the INETCO solution can tell you exactly — it was this transaction on that server at that time of day.”
The article also reports that, “Though other high-end providers such as IBM and Accenture also have network analysis tools, these are generic systems for desktop PC monitoring.”
NCR formed an agreement with INETCO to be a reseller of INETCO Insight transaction monitoring system.
To read the entire article, click Here or go to:
I hope you find this information of interest.
Dan
