Citizens boosts tech spend 9% YoY in Q2
Bank is looking for automation, AI opportunities
Citizens Financial is exploring automation and AI opportunities within the bank through its Top 9 efficiencies program. The new technology will improve customer experience, Chief Financial Officer John Woods said during the bank’s second-quarter earnings call today, adding, “We are also looking at ways to simplify our organization and find even more savings in procurement.” WHY IT MATTERS: In […]
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