M&T reports AI has improved customer experience
About 75% of bank's employees have access to AI tools
M&T Bank’s use of AI has resulted in a 20% reduction in call transfers and has improved first-call resolution. “We are seeing AI help automate, augment and reinvent work across the bank,” Chief Financial Officer Daryl Bible said on the company’s third-quarter earnings call last week. “In the near term, AI is helping employees make […]
