In 2025, financial institutions turned pilots into reality with the implementation of generative AI in efforts that are producing tangible returns.  FIs are reporting business benefits from the deployment of gen AI, according to Google Cloud’s Sept. 29 released “The ROI of AI in financial services” report, which surveyed 556 leaders of global financial services companies.   According to the report, returns from gen AI investment at FIs are most seen in:   Productivity;  Customer experience;  […]