Mining the CFPB database to improve customer experience
Co-author: Nick Baldocchi Of all the lessons learned from the Consumer Financial Protection Bureau’s (CFPB) enforcement actions in 2012, one ...
Tag: Social Media
Best Practices for Monitoring Multi-channel Banking Environments
Integrated, multi-channel retail banking is a reality – presenting increasing operational risk…and endless revenue opportunity for those retail financial institutions ...
Social Media Tells the Story of Capital One Cyber Attacks
The cyber attacks are back (if they were ever gone) -- with distributed denial of service (DDoS) attacks messing up ...
5 Strategies for designing the optimal customer experience
In highly competitive markets, consumers demand real value and exceptional experiences in return for brand loyalty. Businesses need to continuously ...
3 Myths About Gen Y (From a Gen Yer)
Originally posted by Melanie Friedrichs on The Andera Blog. Follow us on twitter @AnderaInc. Working at Andera, I hear a lot advice ...
Increasing customer retention using advanced analytics
Imagine if you could increase customer retention and loyalty by quickly resolving pain points and targeting offers to meet each ...
Bank of America Leads Big Banks on YouTube and Twitter
Bank of America Corp. is the largest bank in the United States by deposits. And on YouTube and Twitter. According ...
Why Regions Bank Excels in Social Media
JD Power recognized Regions Bank as a leading provider of social media content among banks in a study published on February 14. The ...
Love from Venmo
I received this cute and smart message from social P2P company Venmo (recently acquired by Braintree) yesterday, Valentine's Day. The ...
Social Media Explained… Through Donuts?
I continue to get questions on which social media channels are most effective for what purposes. No wonder, considering the ...
