Customer Service Solutions Dominate Day 1 of FinovateFall
If Finovate Spring was dominated by companies in lending and underwriting, then Finovate Fall was all about startups and service providers ...
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Credit Management App Debitize Acquires Rival Debx
Debitize, a graduate from Bank Innovation's sister accelerator INV Fintech, announced today it has acquired rival Debx for an undisclosed amount. ...
Majority of SMB Customers Are Not Pleased with Their Community Banks and Credit Unions
Bank executives from community banks and credit unions are not meeting the demands of their SMB customer as well as ...
TD Bank Launches B2B Electronic Payment Service
TD Bank launched a payments solution enabling its small business customers to make and customize electronic B2B payments today. The ...
Alipay’s Annual Active Users Soar 40% YOY
Alipay has over 700 million annual active users as of August 2018, according to an investor day presentation from parent ...
Umpqua Launches Go-To, a Human-Digital Hybrid Platform for Customer Interaction
Umpqua Bank announced yesterday the launch of a new type of customer engagement model, one that appears to be entirely ...
Artificial Intelligence Takes Priority on Banks’ Innovation Plans
Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. ...
Bank of America Merrill Lynch Launches Mobile Wallets for Corporate Clients
Only months after launching a mobile all for its corporate prepaid card customers, Bank of America Merrill Lynch continues to ...
PayPal Launches Funds Now, a Feature for SMB Merchants
Payments company PayPal unveiled a new feature that gives merchants realtime access to funds from completed sales. The feature, revealed today, is ...
To Cross-Sell to New Account Holders or Not to Cross-Sell?
Cross-selling new accounts or new products/services to consumers is damaging a bank's customer loyalty as well as causing existing customers ...
