In our work helping companies with customer experience strategy, data science, and communications, we at Beyond the Arc are really ...

Event: Predictive Analytics World, Chicago 2014 Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience” Case ...

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to ...

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial ...

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access ...

In 2014, banking will be about Big Data. Financial institutions are investing more into their customers, and their organizations. New ...

Event: Predictive Analytics Word, Toronto 2014 Presentation:  “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction” Case ...

While organizations have historically used customer feedback to make business decisions, the location and depth of customer data has drastically ...

In today’s business world with big talk about Big Data, more and more companies are looking into data science and ...

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...