CFPB ramping up its regulatory oversight
In the last few weeks, the CFPB has announced a number of high-profile activities that indicate the Bureau is actively ...
Tag: CFPB
Risk and Response: Social Media in Customer Complaint Management
While the use of social media is critical in today’s business landscape—for retailers, entertainment, tech companies, and other businesses—social media ...
CFPB’S Richard Cordray is Uncompromising. Do you see a little Joe Clark in him?
The inspirational movie Lean On Me featured Academy Award winner Morgan Freeman in the role of principal Joe Clark, a no-nonsense reformer ...
Mediocre Doesn’t Cut It – Banks Must Do More to Satisfy Customers
According to a recent survey of 10,000 consumers, banks had decent rates of customer satisfaction when compared with other industries. Unfortunately, "decent" ...
A warning to Sallie Mae from the CFPB database
CFPB Data Analytics Update The Consumer Financial Protection Bureau (CFPB) initially made its complaint database public in order to improve ...
CFPB Warns on Collections Practices
The Consumer Financial Protection Bureau (CFPB) may be on a roll. As in a snowball rolling downhill, growing larger by ...
Debit Card Payments Increase 532% Since 2000, But So Have Overdraft Fees
There's a dark side to all the debit card growth in the US. Debit card payments have jumped 532% per ...
Expanded data now available about customer complaints
The Consumer Financial Protection Bureau (CFPB) customer complaint database continues to grow at a rapid pace, providing an ever-expanding window ...
Regulators Need to Start Innovating on the Regulatory Burden
No one should be surprised that regulatory compliance concerns cast a long shadow over FinTech startups. What is surprising, however, ...
Measuring the effectiveness of the CFPB database
For over a year, the Consumer Financial Protection Bureau (CFPB) has been collecting complaint data across five different product areas ...
