Event: Predictive Analytics World, Chicago 2014 Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience” Case ...

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial ...

While organizations have historically used customer feedback to make business decisions, the location and depth of customer data has drastically ...

We’re in the “Age of the Customer” –which means increasing challenges to meet evolving consumer demands, resolve problems rapidly, and ...

Analytics Update Sallie Mae learns a hard lesson in the importance of data analytics. If they had been paying attention, ...

Event: Predictive Analytics World, Chicago 2014 Presentation:  “Open Your Eyes and Ears: Leveraging Predictive Analytics and Alternative Data Sources to ...

Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by ...

Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—many people are ...

As part of Beyond the Arc’s ongoing analysis of the Consumer Financial Protection Bureau (CFPB) customer complaint database, we’ve recapped ...

CFPB Data Analysis Update With the expansion of the Consumer Financial Protection Bureau’s (CFPB) complaint database, companies are now able ...