Financial Apps Have Better Mobile Retention Rates Than Other Industries, Report Says
Neither video games nor dating nor shopping have a stronger pull, in terms of initial mobile app retention than financial ...
Tag: Capital One
User Experience Is Key to Customer Satisfaction, Report Says
Having a “frictionless” user experience (UX) is among the top three qualities that bank customers look for when picking a ...
New Fintech Unicorn Bill.com Teams with Mastercard to Offer Virtual Card
Bill.com, a business payments and software platform firm, today announced an $88 million funding round led by Franklin Templeton that ...
Capital One Treasury Head: AI and ML Driving Customer Experience Improvements
Phil Beck, Head of Treasury Management at Capital One, is almost a year into his job at the McLean, Virginia-based ...
Traditional FIs Need to Launch Digital-Only Standalone Banks to Compete, Citibank Report Says
Challenger banks are posing a real threat to traditional banks. How real of a threat? According to a new Citibank ...
Bank Branches Embrace New Strategies as Closures Abound
The migration of consumers to online and mobile banking options, in addition to automation and other technological forces, has helped ...
BofA’s Erica Surpasses 6 Million Users, Aims to be ‘More Proactive’
Bank of America‘s virtual assistant Erica has crossed 6 million users, representing growth of over 29% in the past three ...
Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature
Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken ...
Fundamentals of Changing a Bank’s Core System
The announcement that BB&T will make a $28.2 billion all-stock acquisition of SunTrust Bank — which, when it closes, will be the largest ...
Which Bank Brands Were All the Buzz in 2018?
JPMorgan Chase had the highest “buzz ranking” among banks in 2018, according to YouGov’s Brand Index, an annual poll measuring which brands ...
