Customer demographics play a role in AI-driven chatbot adoption at financial institutions.  “Having a one-size-fits-all strategy is not the best ...

Ally Financial faces two class action lawsuits in the wake of a data breach earlier this year.   Plaintiff Sebastian ...

Bank of America is investing in technology initiatives as automation and digitalization remain priorities.  The $3.2 trillion bank spends $12 ...

ATLANTA — Contactless transactions saw a boost amid the pandemic and contactless payments are here to stay as adoption continues ...

Financial institutions are investing in their mobile and digital experiences as consumers flock to online channels for self-service banking.   “Consumers ...

Bank of America continued to see digital adoption grow during the second quarter while keeping up with the digital needs ...

Major banks in the United States are increasing tech investment for added efficiencies and frictionless digital experiences — which have ...

Bank of America aims to add 10 to 20 modules to its virtual reality training program every year to enhance ...

Bank of America’s innovation is never complete since its team constantly updates offerings to meet ever-changing client needs.   “At ...

Bank of America’s digital offerings continue to be a draw, as its virtual assistant Erica reached 2 billion user interactions ...