BofA’s AI-powered assistant Erica pulls in 10 million users
Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million ...
Tag: Bank of America
To grow deposits, digital isn’t enough: Forrester
Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to ...
US Bank’s Venturo: New product ideas need to boost bank customer experience
ATLANTA -- Any new idea incubated within a bank should have a measurable benefit to customer experience. That was the ...
Weekly Wrap: Legacy banks tout their digital prowess, as Ripple embeds with Finastra
Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, October 18, 2019. In ...
Mobile users drive deposit growth at Bank of America
For Bank of America, mobile and digital channels are sustaining its retail business. In a third-quarter earnings call Wednesday, CEO ...
RBC rolls out AI insights for business customers
Royal Bank of Canada is adding in-app personalized insights on business owners' cash flow to improve their expense tracking and ...
Digital and human: Inside BofA’s small business strategy
Digital-only lenders tout the speed and efficiency of their user experiences. However, for Bank of America, a "human-digital" approach is ...
US Bank expands AI insights in its mobile app
U.S. Bank is revamping its app to offer more personalized insights to customers and is quickly adding new capabilities to ...
BofA sees encouraging results among small businesses using Zelle
Bank of America is seeing encouraging early uptake of business-to-business payments through Zelle, with 180,000 small businesses having sent money ...
BofA, Prudential: Retail is setting a standard for customer expectations in finance
Look no further than Amazon or Apple to learn what customers want from their financial services providers. When retailers can ...
